Customers sit on hold
Every minute on hold costs you. With a fully staffed contact center, hold times spike at peak hours. Your customers hang up, and you lose the relationship.
AI Answers the Phone. Instantly. Every Time.
A fully autonomous AI voice agent that handles inbound calls, resolves customer issues, and escalates to a live agent when needed — all in real time with natural-sounding speech.
<500msAI response latency
75%+Calls fully resolved by AI
24/7Availability, no hold times
60%Cost reduction vs. live agent calls
Common Challenges
Agent costs are fixed and rising
Hiring, training, and retaining voice agents is expensive. You pay for every hour whether or not a call comes in — and most queries are the same five questions.
Voicemail black holes
After hours, calls go to voicemail. Customers don't leave messages. They call a competitor. An AI agent that's always live eliminates after-hours abandonment entirely.
Features
Real-time speech-to-text
Powered by OpenAI Whisper, the voice engine transcribes customer speech in under 200ms — fast enough for natural back-and-forth conversation without awkward pauses.
GPT-5.4-mini conversational AI
The AI draws from your knowledge base and org context to give accurate, on-brand answers. Handles multi-turn conversations, remembers context within a call, and detects frustration signals.
Natural, low-latency voice
Voices that sound human — not robotic. Run on ElevenLabs neural TTS with dozens of voices and custom brand-voice cloning, or on our native OpenAI/Telnyx voice pipelines — configurable per phone number.
Seamless live agent escalation
When the AI detects an issue it can't resolve — or the customer asks for a human — it hands off to your live agent queue with a full call transcript and context summary.
Twilio- or Telnyx-powered carrier connectivity
Works with your existing Twilio or Telnyx phone numbers, or numbers provisioned through the AItocha platform — pick the carrier per number, not per account. No hardware required. Deploys in minutes.
Full call transcripts in your inbox
Every call is transcribed, summarized, and stored in the customer's conversation history. Searchable, taggable, and available for QA scoring.
How We Compare
| AI answers calls without hold time | Yes |
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| Integrated with support inbox | Yes |
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| Knowledge base as AI context | Yes |
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| Escalate to live agent with transcript | Yes |
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| Full call pricing transparency | Yes |
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Frequently Asked Questions
What phone infrastructure does AItocha use for voice?
Twilio or Telnyx for carrier connectivity, chosen per number. AItocha provisions and manages numbers on your behalf — no carrier account needed. Enterprise customers can bring their own Twilio or Telnyx account.
How do I configure what the AI says on calls?
Go to Settings → AI → Voice Prompt. Define the greeting, persona, restrictions, and escalation triggers. Changes apply immediately to all new calls — no redeployment required.
How fast is the AI response during a call?
The full cycle — speech transcription, LLM reasoning, and TTS synthesis — runs under 500ms in most regions. Callers experience a natural conversation cadence without robotic pauses.
What languages does the AI voice support?
The voice engine supports 16 languages out of the box — English, Spanish, French, German, Portuguese, Italian, Dutch, Chinese, Japanese, Korean, Arabic, Hindi, Russian, Polish, Turkish, and Vietnamese. Admins choose which ones are active for their org, and the AI auto-detects the caller's language and switches among the enabled set mid-call.
Can I listen to call recordings?
Yes. Every call is transcribed and stored in the inbox. Recordings are available in the conversation timeline and exportable via API. Retention follows your organization data retention settings.
What happens when the AI can't answer a question on a call?
The AI voice agent says it is transferring the call, creates a conversation in the inbox with the full transcript and summary, and routes the caller to your human agent queue — with all context already loaded.
Let AI Answer Your Phones
Connect a phone number, point it at the AItocha Voice Engine, and your AI agent is live in minutes. No telephony expertise required.
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