Leads captured in chat disappear into a black hole
Chat tools capture conversations, not leads. When a customer expresses buying intent, that signal is lost unless an agent manually copies it somewhere.
Support That Sells.
Track leads captured in conversations, score them with AI, manage your pipeline, and automatically calculate agent commissions when deals close. Built for teams that do sales and support from the same inbox.
3×More leads captured vs chat-only tools
100%Commission calculation accuracy
0Spreadsheets needed
1Platform for sales + support
Common Challenges
Commission tracking is still spreadsheets
Most support teams that sell calculate commissions in Excel at month-end. It's error-prone, time-consuming, and nobody trusts the numbers.
Sales and support teams use completely different tools
Support uses Zendesk. Sales uses a CRM. The customer who chatted support last week and then bought isn't connected. AItocha unifies both workflows.
No visibility into which agents drive revenue
You know your top support performers. But which agents are driving the most conversions? Without commission tracking, revenue attribution is invisible.
Disputes over commission calculations erode agent trust
When commissions are calculated manually at month-end, agents don't trust the numbers and managers spend hours justifying payouts. Real-time commission visibility eliminates disputes before they start.
Features
Lead capture from any conversation
Agents can create a lead directly from any conversation. Lead details, source channel, and full chat history are automatically linked.
AI lead scoring
AItocha scores leads based on conversation intent, engagement, and company size. Focus agent time on the highest-value prospects.
Pipeline management
Track leads through your pipeline: new → qualified → proposal → won/lost. See total pipeline value, conversion rates, and stage velocity.
Automatic commission calculation
When a lead is marked won, AItocha automatically calculates the commission based on deal value and your configured commission rate.
Commission dashboard per agent
Every agent sees their earned, pending, and paid commissions in real time. Managers see team-wide commission totals by period.
Revenue attribution reporting
See which queues, channels, and agents are driving the most revenue. Connect support quality to business outcomes.
How We Compare
| Lead capture from chat conversation | Yes |
|
| AI lead scoring in the inbox | Yes |
|
| Automatic commission calculation | Yes |
|
| Commission dashboard per agent | Yes |
|
| Unified support + sales pipeline | Yes |
|
| Included in base plan | Yes |
|
Frequently Asked Questions
How do I set commission rates?
Go to Settings → Commissions. Set a flat percentage (e.g., 10% of deal value), a fixed amount per deal, or a tiered structure by deal size. Rates apply org-wide or can be overridden per agent.
What counts as a 'won' deal for commission purposes?
When an agent marks a lead as Won in the pipeline view (Leads → Pipeline), the commission is calculated automatically based on the configured rate and the deal value entered on the lead record.
Can agents see their commissions in real time?
Yes. Agents see earned, pending, and paid commissions on My Performance → Commissions. The running total updates immediately when a lead is marked won.
How do I mark a commission as paid?
Managers and owners mark commissions as paid from the Commissions admin page. Status changes from Earned to Paid and the payment date is recorded — no spreadsheet required.
Does the AI automatically score leads?
Yes. When a lead is created from a conversation, AItocha scores it 1–10 based on conversation intent, engagement depth, and company signals. The score updates as the conversation evolves. Agents can override the AI score manually.
Can I export commission data for payroll?
Yes. The Commissions page exports a CSV by date range, agent, or status (earned/paid) — suitable for payroll integration or accountant review.
Turn Support Conversations into Revenue
Start capturing leads and tracking commissions from day one.
Start Free Trial Blog