Knowledge lives in a dozen different places
Notion for docs, a separate help center for customers, Confluence for internal, email threads for tribal knowledge. Nothing is in sync, agents can't find anything fast.
Your Knowledge. Always Up to Date.
A built-in CMS that powers your AI responses, your public help center, and your agents' quick replies — all from one place. Write once, serve everywhere.
85%AI resolution rate with a complete KB
<30sAI search response time
3-in-1Powers AI, help center, and agent assist
v∞Full article version history
Common Challenges
Keyword search fails on natural questions
"How do I cancel?" doesn't match an article titled "Subscription Management". Keyword helpdesks return zero results and frustrate both customers and AI bots.
Outdated articles undermine AI accuracy
If your knowledge base has stale content, your AI gives wrong answers. Worse, you have no visibility into which articles are causing resolution failures.
No way to see what customers are actually asking
Traditional help centers show page views, not intent. You don't know which questions are going unanswered or which articles need to be created.
Publishing new help content takes weeks
Most teams route KB updates through marketing or product. By the time an article is approved and published, the product has already changed. AItocha lets your support team publish directly — no dev ticket, no sprint wait.
Features
Rich article editor
Full WYSIWYG editor with images, code blocks, callouts, tables, and embedded videos. Write help content that actually helps.
Categories, tags, and visibility
Organise articles by category. Set visibility to public (customer-facing), internal (agents only), or private (admins only).
Semantic AI search
Customers and agents search in natural language. Embeddings match intent, not just keywords. "How do I pause my plan?" finds the billing article.
Powers AI responses automatically
Your knowledge base is the source of truth for the AI. Publish an article, and the AI can answer related questions immediately — no retraining needed.
Content gap detection
See which customer questions went unanswered. AItocha surfaces the most-asked questions with no matching article, so you know exactly what to write next.
Public help center included
Every plan includes a hosted, SEO-optimised public help center at your subdomain. Branded with your logo and colors.
How We Compare
| Powers AI, help center, and agent assist from one CMS | Yes |
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| Semantic / intent-based search | Yes |
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| Content gap detection from AI conversations | Yes |
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| Publish directly without dev/marketing | Yes |
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| Full version history | Yes |
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| Included in base plan (no add-on) | Yes |
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Frequently Asked Questions
How does publishing an article affect the AI?
Immediately. The AI picks up new articles automatically — no retraining required. Once you publish, the AI can reference that content in responses within seconds.
Can I have internal articles agents see but customers cannot?
Yes. Set visibility to internal for agent-only reference material (escalation procedures, pricing grids, internal policies). Public articles appear in the customer-facing help center. Private articles are admin-only.
What is content gap detection?
AItocha tracks every question the AI couldn't confidently answer from your KB. The Content Gaps tab shows the most-asked questions with no matching article — so you know exactly what to write next, prioritised by frequency.
Can I import existing docs from Notion or Zendesk?
Yes. Use the bulk import tool (CSV or URL) to bring in content from Notion, Confluence, Zendesk Guide, or plain Markdown. Category mapping is supported during import.
Does each website have its own separate knowledge base?
Yes. Content is site-scoped. If you manage multiple brands or sites, each has its own independent KB. The AI for site A never pulls content from site B — there is no shared or fallback knowledge base.
How does version history work?
Every time an article is updated and saved, a new version is created automatically. You can view all previous versions and restore any version from the article editor without developer involvement.
Build a Knowledge Base That Actually Works
Import your existing docs or start fresh. Your AI gets smarter with every article you publish.
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