Turn every customer you already talk to into a repeat buyer. Send compliant newsletters, automated journeys, and product announcements — all from the same platform where you resolve tickets, run QA, and track leads. No second tool. No CSV sync. One consent-aware contact record.
Support tickets live in one tool. Marketing lists live in another. When a support ticket turns into an upsell, there's no automatic way to add that customer to a campaign — or to suppress them when they complain.
Most marketing platforms offload compliance to you: physical address footers, one-click unsubscribe, suppression lists, consent state per category. We bake it in at the platform level so every send is compliant by default.
Marketing automation tools can run $800–$3,000/mo before you send a single email. For teams already using AItocha for support, the marketing add-on starts at $49 — because your contact data is already here.
Your support team resolves a ticket beautifully, the customer becomes a fan, and three months later they buy again — but nobody attributed it. Unified marketing + support closes the loop.
Customers, leads, and subscribers unified. Every record carries per-category consent state (transactional, service-update, product-announcement, marketing) with a full audit trail. Service interactions auto-grant implied consent under CASL.
Every email is tagged as transactional, service, product, or marketing. The sender automatically picks the right From: domain, checks consent only when required, and injects the compliance footer — no manual routing.
Build a campaign in minutes, trigger a drip off any event in your platform (ticket resolved, purchase made, NPS survey completed), or schedule a one-off broadcast. Same editor for every send.
Automatic unsubscribe/preference links, RFC 8058 one-click headers for Gmail & Yahoo, physical-address footer, GDPR erasure, double opt-in, and a preference center — none of which you have to build.
Auto-suppression on hard bounces and spam complaints. Per-org daily/monthly caps. Dedicated marketing subdomain separate from transactional traffic. Bounce/complaint-rate thresholds auto-pause risky senders.
Because contacts, tickets, deals, and campaigns live in one DB, you can finally answer: which support interactions led to repeat purchases? Which campaigns drove replies that became tickets?
| Support + marketing in one platform | Yes |
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| One consent-aware contact record | Yes |
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| Transactional + marketing routing | Yes |
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| Built-in RFC 8058 one-click unsub | Yes |
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| Per-category consent + audit log | Yes |
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| Starts at | Yes |
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Yes. It starts at $49/month for the Starter tier (5,000 contacts, 20k monthly sends) and is separate from your base CX plan. Add it from the Billing page without changing your base subscription.
All contacts already in your AItocha account (from conversations, import, or web forms) are immediately available in the Marketing contact list. No sync, CSV export, or migration required.
Every contact has a consent record per category: transactional, service-update, product-announcement, marketing. Transactional emails send regardless of marketing consent. The system checks consent automatically before every send and blocks non-consented contacts.
A campaign is a one-off broadcast (newsletter, announcement) sent to a list or segment. A journey is an automated multi-step sequence triggered by an event (new subscriber, ticket resolved, purchase) that sends messages over time.
Yes. Every marketing email contains a one-click unsubscribe link (RFC 8058 compliant for Gmail and Yahoo). Clicking it immediately updates the contact consent record and adds them to the suppression list for that category.
Yes. Set up a marketing subdomain (e.g., email.yourcompany.com) with the provided DNS records. Outbound marketing emails send from that domain, keeping your primary domain reputation separate from transactional traffic.
Starter tier is $49/mo — 5,000 contacts, 20k sends, full compliance layer. Upgrade in one click from the billing page.
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