WhatsApp is where your customers already are
Over 2 billion people use WhatsApp daily. If your business isn't responding there, customers go to competitors who are.
Meet Customers Where They Are.
WhatsApp Business API and AI-powered voice support — fully integrated into your AItocha inbox. Same AI, same routing rules, same analytics. Just two more channels where you're available 24/7.
2B+WhatsApp monthly users
67%Customers prefer messaging over calling
24/7AI coverage on both channels
1Inbox for all channels
Common Challenges
Voice support is expensive without AI
A human answering every phone call doesn't scale. AI voice agents handle routine calls 24/7, transcribe everything, and escalate complex calls to humans.
WhatsApp and voice are always separate tools
Most platforms treat each channel as a separate product with separate pricing, separate routing, and separate analytics. AItocha includes both in your existing plan.
Setup takes weeks with most providers
Meta Business verification, Twilio configuration, webhook wiring — typically a developer project. AItocha provides a guided setup form in the channel settings.
Context is lost when customers switch channels
A customer who messaged on WhatsApp yesterday and calls today is treated as a stranger on most platforms. AItocha's unified inbox keeps the full conversation history regardless of channel — your agents always have context.
Features
WhatsApp Business API
Connect your Meta Business account. Customers message your WhatsApp number, conversations route into your unified inbox with full AI and routing support.
AI on WhatsApp
The same AI that handles your chat widget works on WhatsApp. Customers get instant, accurate responses in their preferred app.
AI voice calls (Vapi)
Inbound calls handled by an AI voice agent. Supports OpenAI, Grok, and Anthropic as the language model. Transcripts appear in the inbox automatically.
Human escalation from voice
When the AI can't resolve a call, it escalates to a human agent with a full transcript already in the inbox. No repeated context-giving.
Multilingual on both channels
The AI auto-detects the customer's language on WhatsApp and voice, responding in their preferred language from day one.
Unified analytics across channels
WhatsApp and voice conversations appear in the same analytics dashboards. Compare resolution rates, CSAT, and handle time across channels.
How We Compare
| WhatsApp Business API built in | Yes |
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| AI voice calls (not IVR) | Yes |
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| Same AI across WhatsApp, voice, chat | Yes |
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| Unified conversation history across channels | Yes |
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| Included in plan (no per-channel fee) | Yes |
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Frequently Asked Questions
How do I connect my WhatsApp Business number?
Go to Settings → Channels → WhatsApp. You need a Meta Business Manager account and a verified WhatsApp Business phone number. The setup form walks through OAuth and webhook configuration — typically 10–20 minutes including Meta verification.
Does WhatsApp support outbound template messages?
Yes. Outbound messages to customers who have not contacted you in 24 hours require a pre-approved WhatsApp message template (HSM). Manage and submit templates from the WhatsApp settings page.
How does the AI voice agent work?
Inbound calls go to your Twilio number. The AItocha Voice Engine answers in under 500ms using natural-sounding speech, handles the conversation using your KB and AI settings, and escalates to a human agent when it cannot resolve — passing a full transcript to the agent automatically.
Can I use my existing phone number for voice calls?
Yes, if it is a Twilio number. Configure it in Twilio to point at the AItocha voice webhook URL, then register it in Channel Settings. Enterprise customers can bring their entire Twilio account.
What happens if the AI cannot resolve a voice call?
It tells the caller it is transferring them to a team member, creates a conversation in the inbox with the full transcript, and places it in the relevant agent queue. The agent picks it up from the inbox like any other conversation — with full context already loaded.
Are voice conversations transcribed and searchable?
Yes. Every call is fully transcribed, summarised, and stored in the customer conversation history. Transcripts are searchable and eligible for QA scoring exactly like text conversations.
Add WhatsApp and Voice in Minutes
Configure both channels from your Channel Settings. No developer or agency needed.
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