Leads inquire outside business hours
Over 40% of property inquiries come outside 9–5. Without 24/7 response, those leads go cold or call the agency whose chatbot did respond.
Never Miss a Lead From a Website Visitor.
Real estate buyers and renters expect instant responses — at 9pm on a Sunday. AItocha CX qualifies inbound leads 24/7, books viewings, answers property questions with AI, and routes hot leads to the right agent before they call a competitor.
24/7Lead qualification, no office hours
3minAverage time from inquiry to agent contact
68%Of inquiries resolved without agent involvement
0Leads lost to after-hours no-response
The Real Estate CX Challenge
Agents waste time on unqualified inquiries
Agents spend hours on calls with buyers who aren't pre-qualified, investors just browsing, or renters outside the budget range. AI pre-qualifies before a human gets involved.
Lead routing to the right agent is manual and slow
A lead interested in commercial property shouldn't wait while the residential team figures out who to forward it to. Smart routing based on property type, location, and budget is automatic.
Viewing scheduling is a back-and-forth time sink
Booking a viewing takes 3–5 emails or calls on average. AI handles the scheduling conversation and books directly into the agent's calendar.
Built for Real Estate
24/7 Lead Qualification AI
AI chats with every website visitor, qualifies their budget, timeline, and property type, and scores the lead — before any human gets involved.
Automated Viewing Scheduling
AI handles the scheduling conversation and books viewings directly, reducing the average booking from 3 days to 30 minutes.
Smart Lead Routing
Route leads to the right agent based on property type, location, budget, and agent specialisation. No manual handoff required.
WhatsApp & SMS for Property Inquiries
Meet leads where they are. Respond to WhatsApp inquiries with AI, share property details, and book viewings — all from one inbox.
Commission Pipeline Tracking
Track every lead from first contact through offer to close. Calculate agent commissions automatically when deals complete.
Lead Source Analytics
See which property listings generate the most inquiries, which channels convert best, and which agents close the most leads from chat.
The Real Estate Lead Capture Problem
Real estate is a relationship business — but the relationship starts online, at any hour. A buyer who enquires about a listing at 10pm on a Friday is a hot lead. If they don't get an immediate response, they submit the same enquiry to three other agencies and work with whoever responds first. The agent who had the listing loses the deal not because of price or presentation, but because of response time.
AItocha CX closes this window. The moment a visitor submits an enquiry or opens the chat, the AI engages them, qualifies their requirements, and routes them to the right agent — all while your team is offline. The agent wakes up to a warm, qualified lead with full context, not a cold form submission.
Qualification That Actually Qualifies
Not all enquiries are equal. A buyer with a pre-approval letter for $1.2M is a different conversation from a first-time buyer who hasn't spoken to a broker yet. AItocha CX's AI qualification flow captures budget, timeline, financing status, property type preferences, and deal-breakers — and scores the lead accordingly.
Hot leads (pre-approved, active timeline, specific property type) get routed to the senior agent with the matching specialisation immediately. Warm leads get queued for a morning follow-up call. Cold leads receive automated nurture sequences. Your agents spend their time on the leads most likely to close.
Commission Tracking from First Contact to Close
AItocha CX tracks the full lifecycle from first chat enquiry through viewing, offer, and close. When a deal completes, the system calculates the agent's commission based on your configured rates and records it against the lead record. No spreadsheets, no disputes — a full audit trail from initial contact to transaction close.
What You Get Out of the Box
- 24/7 AI lead qualification on your website
- Budget, timeline, and intent qualification
- Automated viewing scheduling
- Smart routing by property type and location
- WhatsApp & SMS property inquiry handling
- Lead scoring and prioritisation
- Commission tracking per agent
- Property details from your MLS/CRM
- After-hours lead capture with morning handoff
- Multi-office, multi-agent routing
- CSAT after viewing and post-offer
- SLA compliance for response time targets
Frequently Asked Questions
How does the AI qualify real estate leads?
The AI runs a qualification conversation that captures budget range, timeline (how soon are you looking to buy/rent?), financing status (pre-approved, cash buyer, still exploring), property type, preferred locations, and any deal-breakers. It then scores the lead as hot, warm, or cold based on your configured criteria and routes it to the appropriate agent.
Can the AI answer questions about specific property listings?
Yes. You connect AItocha CX to your MLS feed, CRM, or property database. The AI can retrieve listing details, pricing, availability, and open home schedules and present them to prospects in chat — including WhatsApp and SMS.
What happens to leads that come in after hours?
The AI engages them immediately, runs the qualification flow, scores the lead, and queues it for the appropriate agent with full context. The agent receives a notification at the start of their next working day with the lead's details, qualification score, and conversation history — ready for an immediate follow-up call.
Does it integrate with real estate CRMs like Rex, Salesforce, or HubSpot?
AItocha CX integrates with Salesforce and HubSpot natively. For other CRMs including Rex, Propertybase, and Follow Up Boss, we offer webhook-based integration that pushes qualified leads and conversation data into your existing system.
Can multiple agents and offices use it simultaneously?
Yes. AItocha CX supports multi-office, multi-team configurations. You set routing rules by office, property type, location, or agent specialisation. Each agent has their own inbox and performance dashboard, while managers have cross-team visibility.
Qualify Every Lead, Day or Night
Set up AI lead qualification on your property website in under an hour.
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