vs Drift
Conversational marketing with full customer support — not a trade-off.
Drift focuses on sales and pipeline — it's not built for support teams. AItocha CX gives you proactive engagement, lead capture, and AI conversations, plus a complete agent workspace for post-sale support.
Try AItocha CX free See a demoWhy teams switch from Drift (Salesloft)
- Support channels included — not just sales chat
- Full omnichannel: email, SMS, WhatsApp, voice alongside live chat
- Contact CRM with conversation history across channels, not just deals
- QA coaching and SLA tracking for support agents
- Transparent pricing — Drift doesn't publish pricing at all
Feature comparison
| Feature | AItocha CX | Drift (Salesloft) |
|---|---|---|
| Live chat (sales / marketing) | Yes | Yes |
| Support channel (customer service) | Yes | Limited |
| Email channel | Yes | No |
| SMS | Yes | No |
| Voice | Yes | No |
| AI auto-resolution (support) | 85%+ average | No |
| Proactive engagement rules | Yes | Yes |
| Contact CRM + lead scoring | Yes | Pipeline focus, not full CRM |
| QA coaching + auto-scoring | Yes | No |
| Teams & queues with SLA | Yes | Limited |
| Landing page builder | Yes | No |
| Public pricing | Yes — from $49/mo | No — contact sales |
Pricing
AItocha CX: Free tier + plans from $49/mo. Transparent public pricing. See full pricing
Drift (Salesloft): Not published. Enterprise-only pricing often $1,500+/mo.
AItocha CX is the right fit when…
Sales and support teams that want both pipeline-driving chat AND full customer service capability in one platform.
Might not be the right fit when…
Pure ABM / sales teams deeply embedded in Salesloft's revenue orchestration platform.
Ready to make the switch?
14-day free trial. No credit card. Full platform access from day one.
Start free trial See the full platformOther comparisons
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